This book is about collective intelligence: the creativity and resourcefulness that a group or team can bring to a collaborative problem.
The antidote to fragmentation is shared understand- ing and shared commitment. This book is about a new way to create shared understanding, and this chapter sets the stage by exploring specific ways that the forces of fragmentation work in organizations and projects.
I was working late one evening when the janitor came in to vacuum the office. I noticed that he was going back and forth over the same areas without appearing to get the lint up off the carpet. I smiled and shouted to him (the vacuum cleaner was a loud one) “It must be frustrating to have to use that vacuum cleaner.” He looked at me with a sad smile and said “Not as frustrating as being told to go back and do it over!” It is that kind of pain, and it goes all the way up to the executive suite.
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